FAQs About Delivery, Installation, KYC, and Returns in Rental Services
Renting furniture or appliances should be simple — but most people have the same handful of questions before they commit: how fast will it arrive, what documents do I need, and what happens when I want to send it back? Here are the straight answers, covering the entire journey from order to return.
Delivery
How fast will my order be delivered? payrentz aims to deliver within 24 hours (the next working day) once your payment is received and your KYC is successfully verified. The faster your KYC clears, the sooner your delivery slot opens up.
Can I choose my delivery date? Yes. You can pick a delivery date slot while booking your rental subscription. Deliveries are made on your selected date as long as KYC verification is completed beforehand.
What if my building doesn't have a lift, or lift access is restricted? Lifting charges per floor will apply if there's no lift available or if lift usage is restricted for movers. It's worth checking this with your building management ahead of delivery day to avoid surprises.
What if my society restricts delivery vehicle entry? Some gated communities don't allow delivery vehicles inside without prior approval. If your society has such restrictions, you'll need to arrange the necessary permissions beforehand — this keeps the delivery on schedule.
Can I choose the brand of the product I'm renting? No, brand selection isn't available. payrentz sources top-quality, well-maintained products from trusted brands, so you get reliable performance without needing to specify a make or model.
Installation
Is installation included? Yes — standard installation is provided as part of the service for items that need it, such as ACs and washing machines, at no extra charge beyond what's already quoted for the product.
Are the products checked before they reach me? Every product goes through visual inspection and functional testing at the warehouse before dispatch, so what arrives at your door has already been checked for condition and performance.
KYC (Know Your Customer)
What documents do I need for KYC? You'll need a photo, proof of ID, proof of address, and a professional ID card issued by your company or institution. Together, these confirm your identity and current address.
Can KYC be completed online? Yes, the entire process can be completed digitally — no need to visit a store or submit physical paperwork.
How long does KYC approval take? payrentz aims to approve KYC the same day, provided all the required documents and details are submitted correctly and completely. Delays usually happen when a document is missing or unclear, so double-check everything before submitting.
Why is KYC required at all? Since you're renting physical products of real value, KYC helps confirm your identity and address – protecting both you and the provider and speeding up service if you ever need support or a replacement.
Returns and Closures
How do I get my security deposit back? Once you return your rented items, payrentz's quality team inspects them. If everything is in good condition, the refundable security deposit is processed within 2–3 working days.
What if I want to end my subscription early? Ending a rental before your agreed tenure is up will attract early closure charges, which are deducted from your security deposit. The exact charges depend on how much of your committed tenure remains — check the "Compare Tenure" details on the product page before signing up so you know the terms upfront.
Can I buy the product I've been renting instead of returning it? Yes. If you've grown attached to what you're renting, payrentz can sell it to you at a price determined by their team. Reach out to customer support to get a quote.
Will I get confirmation of my rental terms? Yes, an email is sent to your registered email ID after you place an order, outlining the key terms of your subscription. For the latest and most complete terms, it's worth checking the terms and conditions or FAQ page on the website, since these are updated periodically.
Bottom line
Most hesitation around renting comes from not knowing what to expect — and most of that uncertainty disappears once you know the process. Delivery is fast, installation is handled for you, KYC is quick and fully digital, and returns are straightforward with a clear refund timeline. If a question isn't covered here, the full FAQ list and support team at payrentz can help before you place your order.
