www.payrentz.com is a website owned and operated by PayRentz Rental Solutions (“PayRentz”) a firm duly incorporated under The Indian Partnership Act and is currently located at 24/53, Eldams Road, Teynampet, Chennai – 600018. PayRentz is strongly committed to protecting the privacy of your personal information.
The kinds of personal information that we collect and hold about you will depend on your interaction with us (e.g. online, in person or over the phone).
The types of personal information we collect and hold about you include:
Requirement under law: We release your Personal Information to third parties under following circumstances:
We may also be required by law to collect your personal information. These laws include anti-money laundering and counter-terrorism financing legislation, national consumer credit protection legislation, personal properties securities legislation, as well as taxation and corporations laws. We will tell you if this is the case and let you know the details of the applicable law, court or tribunal order.
If we cannot collect your personal information we may not be able to provide you with the services and products or assistance (or certain features) you require. The collection, use or disclosure of your personal information is needed to provide these.
You may have the option, if it is lawful and practicable, to remain anonymous or use a name other than your own (a “pseudonym”) when you deal with us, For example, when you make a general inquiry about our services or products. However, you won’t be able to remain anonymous or use a pseudonym if you want to rent or buy goods from us or if you would like to work with us. We need to be able to identify you.
We collect your personal information as much as possible directly from you or from persons acting on your behalf, including when you complete our forms, call or email us or in our ongoing dealings with you. For example, we will collect information internally from your transactions in connection with credit, such as when you make payments to us. We may also collect personal information about you from publicly available sources, and in some cases, from third parties including:
We use and disclose your personal information for the purposes we collected it and for related purposes (where you would reasonably expect us to). We may collect, hold, use and disclose your personal information for the following general purposes:
We seek to limit the information we provide these organizations to the minimum that they need to perform their services or activities for us or for you.
We use personal information that we hold about you to identify services and products that may be of interest to you. We may contact you by email, text message, phone or by post to let you know about specials, our promotions or any new or existing products or services. We also use internet-based marketing including targeted online advertising and online behavioral marketing. We may also disclose your personal information in future to other PayRentz group companies, affiliates, franchisees to allow them (or us) to tell you about a product or service. Our marketing agencies may contact you using information about you that they already hold, or we may provide your personal information to them, in order to serve you with more relevant advertising about our services and products. You can contact us (see details below) at any time if you no longer wish to receive marketing materials from us or affiliates or our partners.
We understand the importance of protecting your personal information including credit information, and mostly hold this information electronically in our IT systems, secure servers and databases. We may use third party service providers to store and process some personal information. These may include Indian and internationally-based technology service providers and the use of servers of third parties within and outside India. We take steps and precautions to safeguard your personal information from loss, misuse, unauthorized access, modification or disclosure. We do this through a number of ways including:
We may be required by law to retain your personal information for a period of time after you have ceased your relationship with us. After such time has passed or if we otherwise determine that we no longer need information about you, we will securely destroy or de-identify your personal information. We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. We assure you of our best effort to protect personal information, however, we do not represent, warrant, or guarantee that your personal information will be protected against unauthorized access, loss, misuse, or alterations, and do not accept any liability for the security of the personal information submitted to us or third parties' use or misuse of personal information.
Some of our technology and operational service providers may be placed overseas in future if required. This means that when we decided to use these provider’s services, it may involve disclosing your personal information overseas. We only disclose personal information to our overseas service providers when it is necessary.
When you browse our site we may collect and log the following types of information ("Click stream data") including without limitation:
PayRentz does not use the click stream data or Cookies to personally identify you. We use the data on an aggregated and anonymous basis for purposes which include generating statistics, managing the effectiveness of our site, identifying repeat visitors, building anonymous profiles of visitors to enable content (including advertising and promotions) on the site to be tailored to them and for market research.
It is very important that the personal information we collect and hold about you is accurate, complete and up-to-date. During the course of our relationship with you we will ask you to keep us informed of any changes to your personal information. However, you can contact us (details provided in the website) at any time to update your personal information or to tell us that the information we hold about you is in any way inaccurate or incomplete.
You may request access to, and the correction of, any of the personal information we hold about you by contacting us as set out below:
Phone: 044 3100 3040 (or) 044 3100 4050
When you contact us and request access to your personal information, we will need to verify your identity first and ask you further questions so that we can respond to your request as quickly as possible. We can’t give you information about anyone else.
We will handle all requests for access to your personal information as quickly as possible, and we will endeavor to process any such requests within short span of time. Some requests for access may take longer to process depending upon the nature of the personal information being sought.
Making a request is free. But in some instances we may charge you a fee to cover the cost of retrieval and supply of information to you. The fee will not be excessive, and we will let you know if a fee will apply before we proceed with giving you access.
The Privacy Officer
PayRentz Rental Solutions
24/53, Eldams Road, Teynampet, Chennai – 600018.
Phone: 044 3100 3040 (or) 044 3100 4050
When contacting us, please provide as much detail as possible in relation to the query, issue or complaint. We will take your complaint seriously and it will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner. We ask that you cooperate with us during this process and provide us with relevant information we may require. All disputes between us and you in this regard are subject to exclusive jurisdiction of Chennai courts.